Privacy Policy
Our Privacy Policy explains how Helios Intelligence Platforms and its affiliates and subsidiaries collect, store, use, disclose and otherwise process information about you in the course of our business, including through our websites that link to this notice; “Proxi AI,” our software-as-a-service offering; and our marketing and sales activities (collectively, our “Services”). It also sets out important information about your privacy rights.
1. PERSONAL INFORMATION WE COLLECT.
1.1. We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:
1.1.1. Personal Information You Provide: We may collect Personal Information if you create an account to use our Services or communicate with us.
1.1.2. Communication Information: If you communicate with us, we may collect your name, contact information, and the contents of any messages you send (“Communication Information”).
1.1.3. Payment Information: When you purchase or subscribe to our Services, we may collect your billing information, such as your credit card number, expiration date, and billing address, or use a third-party payment processor to process your payments (“Payment Information”).
1.1.4. Personal Information We Collect Through Our Social Media Pages: We have postings on social media sites like YouTube, LinkedIn and X (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Information that you elect to provide to us, such as your contact details (“Social Information”). In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.
1.1.5. Personal Information We Receive Automatically From Your Use of our Services: When you visit, use, and interact with our Services, we may receive certain information about your visit, use, or interactions (“Technical Information”), including the following:
1.1.5.1. Log data: Information that your browser automatically sends whenever you visit the Site (“Log Data”). Log Data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site.
1.1.5.2. Usage data: We may automatically collect information about your use of our Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
1.1.5.3. Device information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
1.1.5.4. Cookies: A cookie is a small string of information that websites you visit transfer to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used for such activities as remembering your access credentials for our Services.
In addition to the cookies used by Proxi AI and our service providers, some cookies are placed by third parties such as Google (for analytics, described below). These third party cookies are not under our control so you may wish to check the website of the third party service providers for more information regarding these cookies. By using our Services you agree to the use of cookies for the following purposes:
1.1.5.4.1. Essential Cookies: These are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
1.1.5.4.2. Performance and Analytics Cookies: These include Google Analytics and they keep track of the pages that you visit and the content you access, so we can determine which content is most popular and improve the performance of our website. These cookies primarily record aggregate and anonymous statistical data, but do capture a minimal amount of identifiable information such as order IDs.
1.1.5.4.3. Functional Cookies: They remember the choices you make, such as language options or the region you are in. These cookies help to make your visit more personal and are deleted automatically when you close your browser or the session expires.
1.1.6. You can turn off all cookies, in case you prefer not to receive them. You may also choose to have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Chrome, Safari, Firefox, Edge, or other browser). There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies you may limit the features and functionality of our Services.
1.1.7. Customer support information: When you contact us for customer support, feedback, or inquiries, we may collect your name, email address, phone number, and any other information you provide us or that we request from you to assist you or resolve your issue (“Support Information”).
1.1.8. Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use them.
1.1.9. Online Tracking and Do Not Track Signals: Our website currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received.
1.2. SUMMARY TABLE OF PERSONAL INFORMATION USE
The following disclosures are intended to provide additional information about (1) the categories of Personal Information we collect (as defined above), (2) the source of the Personal Information, (3) how we use each category of Personal Information, and (4) how we disclose Personal Information. These disclosures do not limit our ability to use or disclose information as described above.
Social Information
We may collect Social Information from you when you interact with our Social Media Pages. We may use Social Information to perform analytics and to communicate with you. We may disclose Social Information to our Affiliates.Payment Information
We may collect Payment Information from you. We may use Payment Information to process your payment including through the use of a third-party payment processor. We may disclose Payment Information to our Affiliates and third-party payment processors.Communication Information
We collect Communication Information directly from you. We use Communication Information for providing our Services and responding to you. We disclose Communication Information to our Affiliates and service providers.Technical Information
We collect Technical Information from you including through your interaction with our Services. We use Technical Information for analytics and, in some cases, for moderation and prevention of fraud and malicious activity. We disclose Technical Information to our Affiliates and analytics providers.Support Information
We may collect Support Information from you in providing your support in your use of the Services. We use Support Information for providing support, improving the Services, and in responding to you. We may disclose Support Information to our Affiliates.
2. HOW WE USE PERSONAL INFORMATION
We do not sell your Personal Information.
We may use it to:
Provide and improve Services
Deliver support
Communicate about Proxi AI
Develop new features
Prevent fraud and ensure security
Comply with legal obligations
We may also use aggregated data to analyze and improve service performance and report user statistics.
3. DISCLOSURE OF PERSONAL INFORMATION
We may disclose Personal Information:
To service providers and subprocessors
In case of business transfers or legal processes
To affiliates under shared control
Where actions are visible to other users
4. REQUEST FOR ACTION
To access, delete, or update your Personal Information, contact privacy@heliosintel.ai.
Verification may be required for action. You may also assign an authorized agent to submit a request. We will not discriminate for making such requests.
5. SECURITY
We take appropriate steps to protect your Personal Information using encryption, access controls, and trained personnel, based on sensitivity and risk.
6. DATA RETENTION AND DELETION
We retain data as long as needed for service, legal, or business purposes. When no longer needed, we delete or anonymize it per applicable law and our policies.
7. NO CHILDREN
We do not knowingly collect data from anyone under 16. If you believe a minor has submitted data, contact us at privacy@heliosintel.ai.
8. LINKS TO OTHER WEBSITES
Our Services may link to third-party sites. Their policies apply to data collected there. We do not control or endorse their practices.
9. INTERNATIONAL USERS
Your data may be processed in the U.S. or other jurisdictions. We comply with recognized data transfer frameworks, such as adequacy decisions by the EU, UK, and Switzerland.
10. DATA PRIVACY FRAMEWORK
We comply with:
EU-U.S. Data Privacy Framework (DPF)
UK Extension to the EU-U.S. DPF
Swiss-U.S. DPF
For more info: www.dataprivacyframework.gov
California residents have rights under the CCPA. To access, correct, delete, or opt out of cookie-based data sharing, contact privacy@heliosintel.ai.
11. CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy periodically. We’ll post changes here and update the date. Continued use of our services implies acceptance of the changes.
12. HOW TO CONTACT US
For questions or concerns about this Privacy Policy, email privacy@heliosintel.ai